Last Updated: May 4th, 2022

ePLUMBER™ Service Terms of Use

The Delta Faucet Company ePlumber service (the "Service") is operated by Delta Faucet Company (“DFC”, “we”, or “us”) in the United States to individuals 18 years of age or older. Your use of the Service constitutes your agreement to these terms and conditions (“ePlumber Terms”). We also encourage you to review our Privacy Policy (available at https://www.deltafaucet.com/privacy-policy), which is incorporated herein and which, in addition to the Terms of Use (https://www.deltafaucet.com/terms-of-use), govern any information you submit.  We may update, modify or cancel the Service or any of its features without prior notice. To the extent permitted by applicable law, we may also update or modify these ePlumber Terms or any part thereof at any time and your continued use of the Service following the effective date of any such changes shall constitute your express consent to and acceptance of such changes.

The Services enable users to share, upload, or otherwise make available certain materials or content, including images as well as audio and video content, (“User Materials”), through or in connection with such Services, including any interactive services, such as through video calls, texting, chat areas, message boards or other messaging functionality. By using the Service, you understand and agree that your calls will be recorded, including all video, images, audio, and other user materials shared or otherwise provided through your use of the Service, and that all such user materials will be retained by us in accordance with our Privacy Policy.

You shall retain ownership of your User Materials. For all User Materials provided through the Service, your hereby grant to us and our designees a worldwide, non-exclusive, royalty-free, fully paid-up, transferable, sublicenseable (through multiple tiers), assignable, perpetual, irrevocable right and license to create derivative works based upon or improvements of such User Materials and to reproduce, display and perform (publicly or otherwise), distribute, transmit, make, have made, sell, offer for sale, import and otherwise use, analyze, commercialize and exploit such User Materials, derivative work or improvement in any way for any purpose, or incorporate such User Materials, derivative work or improvement into any format or media now known or later developed, for any purpose whatsoever, including for commercial or promotional purposes, without additional compensation to you or any third party. For all such User Materials, you represent and warrant that you have all rights necessary for you to grant the licenses granted in this section, and that such User Materials, and your provision thereof through or in connection with any Service, are complete and accurate, and are not fraudulent, tortious or otherwise in violation of any applicable laws, rules, regulations or rights of any third party. You further irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding all User Materials that you may have under any applicable law under any legal theory.

You understand that you do not have to sign up for the Service in order to make any purchases, and your consent is not a condition for any purchase of DFC products. Your participation in the Service is completely voluntary. 

We do not charge you for the Service, but you are responsible for all charges and fees associated with text messaging or data usage imposed by your wireless provider. Message and data rates may apply for any SMS/text messages sent to you from or on our behalf, your use of the Services, and messages you send to us. Check your cellular plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages and your data usage, including charges from your wireless provider. Carriers are not liable for delayed or undelivered messages.

We may change any short code or telephone number we use to operate the Service at any time. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT WE WILL NOT BE LIABLE FOR FRAUD OF ANY KIND, FAILED, DELAYED, OR MISDIRECTED DELIVERY OF ANY INFORMATION SENT THROUGH THE SERVICE, ANY ERRORS IN SUCH INFORMATION, AND/OR ANY ACTION YOU MAY OR MAY NOT TAKE IN RELIANCE ON THE INFORMATION OR SERVICE.

You understand and agree that the ePlumber software and web sites, as well as all opinions, guidance and other content provided by plumbing service providers through the Service, ARE third-party materials, as defined in the Website Terms of Use.  YOU ACKNOWLEDGE AND AGREE THAT DFC PROVIDES NO WARRANTY WHATSOEVER, EXPRESS OR IMPLIED, WITH RESPECT TO THE THIRD-PARTY MATERIALS AND SHALL HAVE NO LIABILITY WHATSOEVER TO YOU OR TO ANY THIRD PARTIES WITH RESPECT TO SUCH THIRD-PARTY MATERIALS.  you further understand and agree that DFC is independent from plumbing service providers who provide such plumbing services to you through the Services and DFC is not responsible for such plumbing service providers’ acts, omissions or for any content of the communications made by them, nor any damages caused thereby.